Applies to: CFD and Futures
Short answer
For anything about your own account, use live chat (bottom right of our website) or email [email protected] from your registered email address. Use Discord for community chat and announcements.
Live chat and email
Our support team can help with:
Account issues and reviews
Billing problems
Login or access issues
Platform and technical problems
Payout questions
General questions
Contact us from your registered account email where possible. It lets us verify you faster.
Discord community
Join our Discord for trading discussion, community support, platform questions, news and announcements. For anything specific to your own account, use live chat instead.
Your trader dashboard
Your dashboard is where you manage everything after you buy an account. From the menu you can open:
Section | What it's for |
Stats | Track your performance and progress |
Accounts | See all active, passed, breached and funded accounts |
Payouts | Request and track payouts |
Certificates | Download certificates for your milestones |
Billing | Billing details and payment history |
Downloads | Trading platforms and software |
Affiliate Program | Your affiliate links and referral rewards |
Personal Settings | Update your personal details |
Start Challenge | Buy and start a new evaluation |
What your stats show
Profit: total profit/loss, profit factor, net gains, balance and real-time equity
Trades: total, winning and losing trades, best and worst trade, average win and loss
Progress: profit target, drawdown, remaining daily loss limit, maximum trailing drawdown and a countdown to the daily reset
Stats refresh after each daily reset. If something looks wrong, contact support.